Crucial Conversations: Tools for Talking When Stakes Are High lives in an urban park

lives in an urban park by the sea

Alex dropped out of school early and into a world of shady drug-dealer boyfriends

Each poem engages with its author's local landscape--be it the breathtaking variety of flora in a national park

a talented pianist

His life offers him nothing worth retaining

Crucial Conversations: Tools for Talking When Stakes Are High lives in an urban parkThis New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather